ph511 Privacy Policy – How We Handle Your Personal Data

ph511 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes — this is an absolute commitment we make to every Filipino player on our platform. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors (including GCash and Maya partners), identity verification services, and cloud infrastructure providers; these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so — for example, in response to a valid court order, regulatory request, or investigation by Philippine authorities — we may disclose your personal data to the relevant government body or law enforcement agency. If ph511 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any material change to how your data is shared as soon as reasonably practicable. We do not share your data with any overseas entity unless equivalent data protection standards are in place.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations under Philippine law. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable to online gaming operators in the Philippines. After the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process for data that is no longer required for legal or compliance purposes within a reasonable timeframe. Data that forms part of an ongoing investigation, dispute, or regulatory review will be retained until that matter is fully resolved. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

ph511 uses industry-standard security technologies to protect your personal and financial data, including SSL/TLS encryption for all data transmitted between your device and our servers. Our platform infrastructure is hosted in secure data centres with access controls, intrusion detection systems, and regular security audits to guard against unauthorised access, data breaches, and cyberattacks. Passwords are stored using strong one-way hashing algorithms and are never stored in plain text — even our own staff cannot retrieve your password. We apply the principle of least privilege, meaning that only staff members who genuinely need access to your data for their job function are permitted to view it. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine data protection authority as required by law, without undue delay. We strongly encourage you to use a unique, strong password for your ph511 account and to enable any additional security features available on the platform.

As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, to withdraw your consent to marketing communications at any time, and to request that we restrict the processing of your data in specific circumstances. To exercise any of these rights, simply contact the ph511 support team with your request and we will respond within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request to ensure that we are not disclosing or modifying data in response to an unauthorised request. If you believe that ph511 has not handled your personal data in accordance with this policy or applicable Philippine law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy complaints seriously and will work with you to resolve any concerns promptly and fairly.